Privacy Policy

s4support Privacy Policy

Your privacy is highly essential and therefore, the s4support Privacy policy outlines how we treat and use the information that we receive about you over the internet. Internet technologies are evolving and shall keep evolving hereafter. The businesses conducted over the internet or via its allied aspects shall evolve to meet the needs and opportunities of the changing business dimensions. Keeping this in mind, s4support Privacy policy is subject to change and stay abreast with the current technologies.

This Privacy policy sheds light on the personal data of the customers that we capture while you interact with us over the website, and how we use the data. This Privacy policy applies to our main site /www.s4support.com and all/any of our sub-domain sites (called as microsites). Kindly be informed that these sites, may have links to external or third party sites which are governed by their individual privacy policy. If any data is shared or provided from your end on the third party sites then it shall be under the purview of their Privacy policy and NOT under the s4support Privacy policy.

Capturing website visitor's information

While performing business or serving its customers, s4support acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. This information could reach us through online form submissions on our website, such as the contact us form, subscription forms, newsletters, etc. The information captured in this may include all or any of these: customer's name, address, telephone number, email id, and credit card details. The data is gathered to respond to customer’s inquiry and is voluntarily shared by the customers to establish a service. The source of data collected depends on the purpose for which you wish to interact with s4support and the choices you make as per your personal settings.

While visiting s4support website, you can choose to keep yourself anonymous or hide your details. Our servers capture your IP address, browsing details, language preferences, operating system, and device details to analyse the website traffic and measure number of visits, pages that are viewed, average time spent per page, website bounce rate and other such information which helps us get analytics and website performance measured.

Usage of Information Captured

s4support primarily capture visitor’s information to operate our business and use the data captured for services promotions communication. The medium of promotions could be through SMS’s, WhatsApp messages, Email or direct contact.

Sharing or Disclosure of Customer’s Personal Information

s4support may share the visitor(s)/customer(s) information with selected partners, affiliates or subsidiaries. This is usually done to provide visitor(s)/customer(s) with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. s4support may also use customer information to provide its customers with system information or information about new or upgraded products. We, however, do not share or sell the data with any other third party, unless authorized by the visitor or we need to be in compliance with the applicable law or respond to any legal process or in case if we need to maintain/increase the website’s security.

s4support disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. s4support will, however, review, delete or block access to communications that may harm s4support, its customers or third parties. The grounds on which s4support may take such action include, but are not limited to, actual or potential violations of s4support Acceptable Use Policy which is sent to all customers

Data Security

s4support will ensure to protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and shall be in consistent with the law and the legitimate interests of s4support, its partners, its employees and other customers of s4support services. s4support has appropriate physical, electronic, and managerial procedures in place to protect the loss, misuse, and alteration of information that is collected from the customers.

Cookies

s4support also uses cookies, which are small pieces of information that a website can store in a designated file on a user's computer for our websites and to help collect data. For example, s4support uses cookies on the landing pages of products sold online to record the customer’s information that is required on the order form. This information is then forwarded to an internal sales tracking database within s4support. Also,s4support may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications. The cookies are used for several purposes such as storing your preferences and settings, sign-in and authentication, security purpose, social media, Analytics and performance of the website. In addition, the third party service providers whom we have hired to provide services on our behalf.

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from s4support and s4support partners by sending a request to privacy@s4support.com. In this request to privacy@s4support.com, customers must identify service purchased from s4support, domain name (if applicable), contact information, and the date the service was purchased. However, customers may not opt out of receiving information from s4support which is essential for maintaining or updating customers' accounts or system information. Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting s4support. Domain name customers who have registered a domain name with s4support and wish to change the technical contact from s4support to another company may send a request to us. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.